Legal notice

LEGAL NOTICE

Last updated: 28th September 2026

  1. WHO WE ARE

This website and online store are operated by Frosty Glow ("we", "us", "our"). Location: Auckland, New Zealand Email: myfrostyglow@gmail.com

For questions about your order, our products or this notice, please contact us by email. We reply within 24 to 48 business hours.

  1. OUR POLICIES

Your use of this website and any purchase you make are governed by the following policies, which form part of this Legal Notice:

  • Terms of Service

  • Privacy Policy

  • Refund Policy

  • Shipping Policy

If there is any conflict between this notice and one of those policies, the specific policy prevails.

  1. PRODUCT SAFETY AND PROPER USE

Stop using the product and seek professional advice if you experience any adverse effect. We are not responsible for damage or injury resulting from misuse or failure to follow instructions.

  1. PRODUCT INFORMATION

We make every effort to display our products accurately. Colors, sizes and appearance may vary slightly depending on your screen and settings. Images may include props or items for illustration only that are not included with your order. Product descriptions are provided for general information and may change without notice.

  1. PRICES AND PAYMENT

If you shop from another country, your bank or card provider may apply currency conversion and fees. Prices and promotions may change at any time without notice. The price that applies is the one shown at checkout when you place your order. Payments are processed securely by third-party payment providers. We do not store your full card details.

  1. SHIPPING, CUSTOMS AND DUTIES

Orders are processed within 1 to 3 business days and delivered within 10 to 12 business days after shipping. Delivery times are estimates. Damaged or defective items must be reported within 3 days of the date your package is marked as delivered. Our 30-day guarantee and return process are explained in our Refund Policy.

  1. INTELLECTUAL PROPERTY

All content on this website, including the Frosty Glow name and logo, text, images, graphics and design, belongs to Frosty Glow or is used with permission. You may not copy, reproduce or use any of it for commercial purposes without our written consent. Drawings and artwork you use with our products remain your own. We do not claim any rights over them.

  1. PRIVACY AND DATA

We collect and use your personal information only as described in our Privacy Policy, in line with applicable data protection laws, including the GDPR for customers in the European Union and United Kingdom. You can contact us at any time to access, correct or delete your personal data.

  1. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Frosty Glow is not liable for indirect or consequential damages arising from the use of this website or our products, including damage caused by misuse, improper assembly or failure to follow the safety warning above. Nothing in this notice limits any liability that cannot be limited under applicable law.

  1. THIRD-PARTY SERVICES AND LINKS

Our store is hosted by Shopify. Payments, shipping and other services may be provided by third parties, whose use of your information is governed by their own terms and privacy policies. We are not responsible for the content of external websites linked from our store.

  1. GOVERNING LAW

This Legal Notice is governed by the laws of New Zealand. This does not affect any mandatory consumer rights you have under the laws of the country where you live.

  1. CHANGES

We may update this notice at any time. The latest version will always be available on this page.