Shipping policy

SHIPPING POLICY

Last updated: 28th September 2026

Thank you for shopping with Frosty Glow. We ship worldwide and want your order to arrive safely and on time. Please read this policy before placing your order.

  1. PROCESSING TIME

All orders are processed within 1 to 3 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or holidays are processed the next business day. You will receive a confirmation email once your order has shipped.

  1. SHIPPING TIME

Once shipped, orders are delivered within 10 to 12 business days.

Delivery times are estimates and are not guaranteed. Delays may occur due to customs processing, carrier issues, weather, peak seasons or other events outside our control.

  1. SHIPPING COST

We offer free shipping on all orders worldwide, unless otherwise stated at checkout.

  1. ORDER TRACKING

Every order includes a tracking number, sent to your email when your order ships. Tracking information may take 2 to 3 business days to update after you receive it.

  1. CUSTOMS, DUTIES AND TAXES

International orders may be subject to import duties, taxes or customs fees charged by the destination country. These charges are not included in the order price and are the customer's responsibility. Frosty Glow is not responsible for delays caused by customs. If a package is refused or returned because customs fees were not paid, we cannot issue a refund.

  1. SHIPPING ADDRESS

Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us within 12 hours of placing your order and we will do our best to correct it before it ships.

  1. LOST OR MISSING PACKAGES

If your tracking has not updated for more than 7 business days, or your order has not arrived within 20 business days of shipping, please contact us and we will work with the carrier to resolve it.

If tracking shows your package as delivered but you cannot find it, please check with neighbors, your building's mailroom and your local post office first. Then contact us within 3 days of the delivery date so we can open an investigation with the carrier.

  1. DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged or defective, you must contact us within 3 days of the date your package was marked as delivered. Please include:

  • Your order number

  • Clear photos of the damaged or defective item

  • A photo of the packaging it arrived in

Once we review your request, we will send you a free replacement or issue a refund. Claims submitted more than 3 days after the delivery date cannot be accepted.

  1. CONTACT US

For any questions about your order or shipping, contact us at myfrostyglow@gmail.com. We reply within 24 to 48 business hours.